Money back guarantee on authenticity

Shopping at hair outaquin ensures that you are backed by a 100% money back guarantee that all products are 100% authentic and fresh stock. We are a proud australian company with our head office located in perth, western australia, all products are dispatched from this location and 100% genuine. If you have any concerns please don't hesitate to contact our friendly customer service team at stylist@outaquin.com.au

Goods lost or damaged in transit

Here at hair outaquin we do our best to make sure your goods arrive on time and in good condition.
Should your delivery be damaged in transit please contact us immediately.

Refunds

In the event a refund situation occurs you will always be refunded via the same method you originally used for payment.
Please note we do not refund due to change of mind or you have proceeded with transaction without selecting options required. Like the correct product or not entering a code when asked.
Although we can swap products if incorrect product is returned un opened and difference paid if any.
These terms and conditions are subject to change at any time, without notice. If you have questions please don't hesitate to contact us.

Postage

Within australia
Our postage cost is a flat rate of $10.95 to anywhere in australia. Orders over $100 will be at no cost for delivery, if you select the free delivery option
International deliveries
International postage rates are determined by your order's weight, size and your delivery location. Orders are shipped using australia post. Estimated delivery time is 3 weeks although certain destinations may take longer.

Dispatch
All orders received are processed within 2 business days. After full cleared payment has been received. Please be aware e checks can take up to 6 business days.